Amsterdam Vintage Jewels Return Policy

Please note that the original shipping costs are non-refundable and will be deducted from the refundable amount. Orders shipped outside Europe may incur additional customs duties and taxes. You are responsible for paying these fees, and unfortunately, we cannot exempt or refund them, even if the order is returned to us.

RETURN SHIPPING COSTS

Netherlands, Belgium, Germany, and Luxembourg

Free

Europe

€ 20

Other international countries

€30

Please consult the return guidelines below to determine if your purchased items are eligible for return. We offer free returns for 14 days to all customers from the Netherlands, Belgium, Germany, and Luxembourg. Please note that shipping costs for Express shipments are not refunded. If you return an item from the EU, a return shipping fee of €20 will be charged and €30 for all other countries. These costs will be deducted from the refundable amount. The return period starts on the day the shipment is delivered or picked up.

Return policy for Made-to-Order Items

Made-to-order items from our webshop can be returned unless prior discussed, personal customizations have been made. Custom changes are always made in consultation with the customer and are not covered by the return policy.

To be eligible for a return:

• Items must be in their original condition without signs of wear or damage
• Items returned by mail must be in their original packaging, (including labels, boxes, and bags)
• Individual items from a set cannot be returned for a refund, store credit, or size exchange and must be returned as a complete set.

The following items cannot be returned:

• Engraved products
• Gift cards

Online and in-store purchases

You can return your purchase online or in the store. Send us an email at info@gioia.ai so we can start your return process.
If you want to return an item physically, you do not need to make an appointment on weekdays. Send us an email for further information on in-person drop offs.

We have a 14-day exchange policy for all customers who have made a purchase both online and offline. To be eligible for an exchange, you must have your order confirmation email at hand or submit a return request at info@gioia.ai and all items must meet the return conditions as stated in our Return Policy.

If you live in the Netherlands, Belgium, Germany, or Luxembourg, you can return your purchase free of charge within the specified period of 14 days. For all other countries, costs may be charged as stated in our Return Policy.

Send us an email at info@gioia.ai so we can create a return label to send your purchase back to us. If you send the package with a self-obtained return label, the shipping costs are at your own expense and we cannot guarantee lost packages.

Make sure the item is well packed, in the original box, and ensure the box is properly sealed.

We would like to point out that your return shipment will be processed at our headquarters within 3-5 working days after receipt. As soon as this is completed, you will receive a confirmation by email!