Moncollier Shipping Policy

How can I track my order?
Once we've prepared your order, you'll receive a tracking number from which you can track it yourself.

What is the cost and delivery time?
SPAIN PENINSULA
Standard Shipping €3.50 (delivery in 2-5 business days) // FREE on orders over €125

BALEARIC ISLANDS
Standard Shipping €6.95 (delivery in 2-5 business days) // FREE on orders over €125

PORTUGAL
Standard Shipping: €3.95 (delivery within 2-5 days of receiving your order) // FREE on orders over €125

FRANCE, GERMANY, ITALY
Standard Shipping: €4.90 (delivery within 5-6 days of receiving the order) // FREE on purchases over €175

EUROPE (Except UK)
Standard Shipping: €10.90 (delivery within 3-5 business days of receiving your order) // FREE on orders over €225

WORLDWIDE
Standard Shipping: €21 (delivery within 3-6 business days of receiving the order) / FREE on orders over €375

International orders are shipped via UPS.

During Black Friday, Christmas, and special sales periods with high shipping volume, orders may be delayed .

Where do you ship to?
We ship to almost any country; domestic with the exception of the Canary Islands and international with the exception of the UK.

Can I modify my order once it has been placed?
Order processing is fast, so we can't guarantee we'll be there in time to make the change.

However, please feel free to contact us at info@gioia.ai and we will do our best to address your request.